Closing your customer
Lead conversion is the point in which a prospect responds to a call-to-action expressing interest in your vehicle. But that's just the first step, your sales teams need to be properly trained and their customer interactions coached and monitored to ensure your dealership gets the most of the leads it generates and nurtures.
PROSPECT FOLLOW-UP
We help convert prospects into customers with customized email templates and phone scripts that get noticed and engage. Our team has worked in dealership business development centers and can help you better understand how to get your customers into your dealership.
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SURVEY DEVELOPMENT, ADMINISTRATION AND ANALYSIS
We're not talking about another Manufacturer Customer Satisfaction Survey. Instead, our surveys provide the information to help you maximize your advertising spend. We've helped dealerships understand how customers perceive their brand, what social media programs are working, the perceived value of local events and public relations efforts and more. Let our teams use their expertise in designing, administrating and analyzing surveys to provide you with specific and actionable direction.
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MYSTERY SHOPPING
Is your dealership contacting your customers in a timely manner and in accordance with your best-practices? Our dealership mystery shopping program will measure your team's effectiveness, showing you who to put in front of your customers and who you need to coach.
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