Custom Reputation Management
We know your dealership is doing it's best to provide a positive customer experience, but mistakes happen and unrealistic customers are common. Unchecked, issues will certainly create a poor online reputation. Our approach is to train your teams to recognize issues before they become problems. And if problems arise, we know how to identify them quickly and respond appropriately on-line, or offline to achieve results that represent your dealership positively.
train
KNOW HOW TO STAY AHEAD OF PROBLEMS
The best way to maintain a positive reputation is to do the right thing the first time. We work with your sales, service and parts teams to train them how to recognize and respond to potential problem clients to head-off negative reviews.
monitor and manage
KNOW WHEN THERE ARE REVIEWS AND LET US HELP YOU RESPOND
Just knowing is half the battle. With a multitude of online review sites, it's difficult to monitor all the channels. With our tools, we constantly monitor your channels for reviews. And engagement is important. For positive reviews we respond thankfully, with custom responses that recognize your customers areas of satisfaction. For negative reviews, we work with your sales, service and parts teams to understand the issues and respond appropriately - Always keeping your dealership in a positive light.
improve
KNOW HOW TO ENGAGE YOUR SATISFIED CUSTOMERS
Dilution beats pollution! Too often the customers with a perceived issue post a negative review - when the majority of your clients are thoroughly satisfied. Our programs help you engage your customers to encourage them to tell others about their exceptional experiences. All you need to do is ask - but in the right way... and we know how.
We know Automotive, We know Reputation Management, We know Automotive Reputation Management.